Support

Open Sesame, Inc.
21-69 Main St.

Cherry Valley, MA. 01611

Phone:

508.892.9669

Fax:

508.892.9666

Email:

[email protected]

Hours:

Monday - Friday

8:00 A.M. - 5:00 P.M.

Saturday

8:00 A.M. - 12:00P.M.

Sunday

Closed

Please peruse our support section for answers to your questions. We have included copies of manuals on the current equipment that we sell and service. Furthermore, we have a FAQ section for answers to frequently asked questions. If you find your questions still unanswered after viewing our support section then, please call, email, or fill out the form below. Also you may check out the manufacturers website for support, however, If you purchased your product through us then please call us for support--That's what we're here for!

FAAC Support Site

Regards,
Open Sesame, Inc.

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MANUALS

Please click on the model number of the product to download the manual. Requires Adobe's free Acrobat Reader.

Slide Gate Operators

Manufacturer

Model

DoorKing

9150

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Frequently Asked Questions - (FAQ)

FAAC Specific

Q: Why does one gate leaf run slower than the other?
A: The operator might need to be bled. Remember to remove the vent screw and run the operator (electronically) a couple of times. Also make sure the potentiometers are set to their appropriate settings and that the torque is set to the maximum setting for hydraulics. Lastly, check the oil level and make sure it’s at the proper operating level, as explained in the Installation Manual.

Q: Why won’t my operator run at all?
A: Make sure that the correct circuits are closed. This entails possibly adding jumper circuits. Check your manual for correct placement. Also, for existing installations, be sure to check your fuses and LED.

Q: How do I know if my pressures are correct?
A: Remember that hydraulic pressures are not set at the factory. The pressures must be set so that if the gate meets an obstacle, it will bypass at 33 pounds of pressure. This may seem right for your installation, but the pressures still need to be checked and adjusted for your particular application.